You have a churn problem your tools aren't catching. We've solved this before.
We built a B2B SaaS company called ThinkTilt. Kept churn under 3%. Sold it to Atlassian in 2021.
The system we used – structured product data, account-level signals, early intervention on risk – is what we now build for other teams.
After Atlassian, we helped Software Holdings apply the same approach. Revenue grew 83%. The company exited within 18 months.
We're not consulting from a framework. We're helping you build what we already know works. That's why we deliver in 4-6 weeks what takes most teams 4-6 months when they try it themselves.
<3%
Churn at ThinkTilt
83%
Revenue growth at Software Holdings
4-6 wks
Time to a working system
Who does the work
Three people. No junior analysts learning on your account.
Simon
Data & Signals
Builds your data foundation, integration, and signals. He's the one making sure your product data actually maps to the accounts that pay you.
Kate
Operations & Enablement
Designs the operations, workflows, and team enablement. She makes sure your team can run this without us.
Peter
Strategy & CS Guidance
Shapes the engagement strategy, messaging, and CS guidance. He's the one who's had the board conversations you're preparing for.
We've worked together for 25 years across multiple companies. When you hire us, you get the people on this page. Nobody else.
How we work
One engagement. 4-6 weeks. Done.
You get a working Retention Signal System your team owns and runs.
No retainer. No dependency on us. No recurring consulting fees. 12 months of Accoil platform access included. After that, standard platform pricing.
If we're not the right fit, we'll tell you in the first call.
Book your NRR review
30 minutes. We'll look at where your NRR stands, what's likely driving it, and whether we can help.